Spain - Accommodation in the Spanish Paradores - details and reservation

Frequently Asked Questions

What type of accommodation is this? Luxury hotel accommodation throughout Spain usually in historic buildings. There are some modern hotels in the group that are usually in areas of great beauty or special interest.
Are bathrooms en-suite? Yes
Do the Paradores® have a Restaurant? Yes, with the exception of the Parador® at Hondarribia where there is a restaurant nearby.
Is the accommodation suitable for children? Children are welcome however, the furniture, furnishings and unprotected drops may make them unsuitable for young children.
Can extra beds be arranged? Yes, depending on the room size.
Do the Paradores® have facilities for disabled persons? Depends on the Parador®. Please visit the page with information for disabled persons or contact us.
Are pets allowed? Only in Cangas de Onis, Gredos, Ciudad Rodrigo, Albacete, Cazorla, Cervera de Pisuerga, Cruz de Tejeda, El Hierro, Fuente De, Canadas del Teide, Villafranca del Bierzo and Verin.
Is there is a minimum length of stay? Generally no, however there are a few exceptions at some Paradores®.
Are services charged? Please enquire at each Parador®.
Are there parking facilities, if so is there a charge? Depends on the Parador®.
What is considered a late arrival? After 4pm you must advise the Parador® direct.
How do I make a reservation? Use the email booking form or the online booking page.
How do I guarantee my reservation? Your reservation is guaranteed by submitting your credit card details on our secure server. No money is taken at the time of booking.
How is payment made? At each Parador® reserved, on departure.
Who is my reservation with? We make the reservation in your name with the Parador® group using your credit card details to guarantee the reservation.
Who are you? We are Parapromotions Ltd. a UK registered limited company and we assist Paradores de Turismo de Espana, S.A. with the promotion of their accommodation in the English speaking market.
What rates will I pay if I use your company? Exactly the same as the Paradores® charge. We also offer all the promotions and a free booking service with experienced operators available for advice and assistance.
What is the method of payment? Euros or major credit card.  Any bank charges are to be paid by the guest. Personal cheques are not accepted.
What is the cancellation policy? The Paradores® cancellation policy is : No penalty if cancelled up to 72 hours prior to arrival.
How do I cancel? Cancellations can be made upto 72 hours prior to arrival without penalty. After 72 hours cancellation charges will apply.
If you wish to contact us to make cancellation(s) please advise us as soon as possible and take into account different time zones, public holidays and office hours which are below. If there is insufficient time then you must contact the Parador(s)® directly, their contact details will be provided in the confirmation email. In either case, you will be given a cancellation reference number(s) which should be retained for your records.
Do I need a Passport / ID card or Visa? Please check with your local Embassy or Consulate.  Please ensure documents are valid for the dates of travel.
Are flights and car hire included? No, for very competitive car rental rates please click here.
What are your office hours?
Reservations Administration
Mon - Fri9 am - 6 pm Mon - Fri9 am - 6 pm
Sat9 am - 1 pm (Closed due to COVID-19) Sat & SunClosed
How do I contact you?
Tel :  + 34 911 876 485 / 0871 284 9710 (from Uk)     

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